Important: Follow the T.I.C.K.S. guide: Tight, In view at all times, Close enough to kiss, Keep chin off chest, Supported back. Use facing in for newborns and follow the instruction booklet for each position.
Care Instructions
Machine wash on a gentle cold cycle. Air dry flat or hang to dry. Do not tumble dry. Do not bleach. Do not iron buckles or straps.
Delivery & Returns
Quick Dispatch (1–3 Working Days) : We process orders Monday to Friday and send them out promptly with full tracking.
Standard Free Shipping : No minimum spend, simply order and relax. Most orders arrive within 5–8 working days.
Reliable & Transparent : Your time matters. Expect clear updates at every stage, from warehouse to doorstep.
30-Day Returns : Changed your mind? You have a full 30 days from delivery to send it back, unused and in its original condition.
Simple to Arrange : Email support@melven.co.uk with your order number and we will send instructions within 24 hours.
Change your mind? Returns are simple and straightforward.
100% Secure Payment
Your card details are encrypted and protected.
Responsive Customer Support
Got a question? We reply within 24 hours.
Frequently Asked Questions
Everything you need to know before you order.
Is this product safe to use?
Yes! All our items are made with non-toxic materials and tested for durability to ensure they're gentle yet long-lasting.
What is your return policy?
You have 30 days from the date you receive your order to request a return or exchange. Items must be unused, unwashed, and in their original condition.
How long does it take to process my order?
All orders are processed within 1 to 3 business days after payment confirmation.
How long will it take for my order to arrive?
Delivery across the UK typically takes between 5 and 8 business days, depending on your location.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking link by email. You can also check your order status anytime on our Track Your Order page.
When will I receive my refund?
Once your return is received and approved, your refund will be processed within 7 business days.
How can I contact customer support?
Email us at support@melven.co.uk or call +44 7473 952777. Our team is available Monday to Friday, 09:00–18:00 (GMT), and we aim to reply within 24 hours.
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