FAQ
Find answers to our most frequently asked questions.
About Melven
What is Melven?
Melven is an online store specialising in thoughtfully designed baby and toddler essentials, from feeding and bath time to sensory play. We carefully select every product to help make everyday moments with your little one easier, safer, and more joyful.
What products do you offer?
We offer a curated range of baby essentials across four categories: Feeding Essentials, Monitors & Safety, Montessori & Toys, and Bath & Comfort, designed for babies and toddlers from newborn through their early years.
Shipping & Delivery
How long does order processing take?
All orders are processed within 1 to 3 business days after payment confirmation.
How long does delivery take?
Delivery across the UK typically takes between 5 and 8 business days, depending on your location.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking link by email. You can also check your order status anytime on our Track Your Order page.
Do you ship outside the UK?
At this time, we only ship within the United Kingdom. For full details, see our Shipping Policy.
Returns & Refunds
What is your return policy?
You have 30 days from the date you receive your order to request a return. Items must be unused, unwashed, and in their original condition. For full details, see our Return & Refund Policy.
How do I start a return?
Contact our team at support@melven.co.uk with your order number and the reason for your return. We'll send you instructions within 24 hours.
When will I receive my refund?
Once your return is received and approved, your refund will be processed within 7 business days.
Do you offer exchanges?
Yes, we're happy to offer exchanges within 30 days of receiving your order. Contact us at support@melven.co.uk with your order number and we'll help arrange a swap for a different size, colour, or product.
Product Safety & Materials
Are Melven products safe for babies?
Safety is a priority in everything we offer. We work with manufacturers who design products specifically for babies and toddlers, and we recommend always following the age guidance and care instructions listed on each product page.
What materials are your products made from?
Materials vary by product, you'll find specific material details listed on each individual product page.
How do I care for my Melven products?
Care instructions vary by product, please check the individual product page for specific cleaning and care guidance.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Discover, Diners Club, PayPal, Shop Pay.
Is my payment information secure?
Yes. All payments are processed securely, and your card details are fully encrypted and protected. Read more in our Privacy Policy and Terms of Service.
Customer Support
How can I contact customer support?
You can reach us by email at support@melven.co.uk or by phone at +44 7473 952777. We aim to reply within 24 hours.
Can I contact customer support outside of business hours?
Outside of our support hours, you're welcome to send us an email and we'll get back to you as soon as we're back, on the next business day.
What are your customer support hours?
Our team is available Monday to Friday, from 09:00 to 18:00 (GMT).
Didn't find the answer to your question?
Contact us directly at support@melven.co.uk, we'll be happy to help!
Didn't find a satisfying answer?