Last updated: September 6, 2026
MELVEN — melven.co.uk · United Kingdom
Operated by ELIOR LLC · 30 N Gould St Ste 100, Sheridan, WY 82801, United States
Email: support@melven.co.uk · Phone: +44 7473 952777 · Contact: melven.co.uk/pages/contact
30-Day Easy Returns
At MELVEN we want you to be happy with what you ordered. If for any reason you're not satisfied, we offer a simple, fair return process. You have 30 days from the day your order arrives to request a return.
Return Policy Overview
- Return window: 30 days from the day you receive your order.
- Condition: Items must be unused, unwashed, in their original condition, and returned in their original packaging with all accessories and documentation.
- Proof of purchase: Your order number or order confirmation email is required.
- Assistance: Our support team will guide you through every step.
Return Costs
- Defective, damaged or incorrect items: No cost to you. If the product arrives faulty, is damaged in transit, or we sent the wrong item, we cover the return shipping and send a replacement or full refund.
- Change of mind: If you ordered the wrong item, it doesn't fit, or you no longer want it, the customer pays the return shipping cost. Original shipping costs (if any) are non-refundable.
Return Address
To ensure your return reaches the correct facility and is processed without delay, we do not publish a general returns address. Once your return request has been reviewed and approved, our team will provide you with the correct return address along with clear step-by-step shipping instructions. Please do not send any item back before receiving this confirmation, as unauthorised returns may be delayed or not accepted.
How to Return an Item
- Contact us at support@melven.co.uk with your order number and the reason for the return.
- Get instructions: We'll reply with a return authorisation, the return address, and step-by-step instructions. Please do not send anything back before you receive this.
- Pack your item securely in its original packaging with all accessories and documents.
- Send it back using the instructions we provide, and keep your tracking number until the refund is processed.
Refund Method
Approved refunds are issued to your original payment method. We are unable to refund to a different card or account.
Refund Process
- Inspection: Once we receive your return, we inspect the item to confirm it meets the return criteria above.
- Refund processing time: After inspection, we process your refund within 7 business days. Once issued, it may take a few additional days to appear on your statement, depending on your bank or card provider.
- Notification: We'll email you once your refund has been issued.
Exchanges
Want a different size, colour or product? Email us at support@melven.co.uk and we'll help arrange an exchange quickly and easily.
Late or Missing Refunds
If you haven't received a refund within 7 business days of us confirming it has been issued, first check with your bank or card provider, as posting times vary. If you've done this and still have not received it, contact us at support@melven.co.uk and we'll follow it up.
Cancellation Period
Need to cancel? Contact us within 24 hours of placing your order at support@melven.co.uk. If your order has not yet been dispatched, we'll cancel it and refund you in full. After this 24-hour cancellation period, the order may already be processed and shipped.
Non-Returnable Items
For hygiene and safety reasons, items that have been used, washed, or where a seal has been broken cannot be returned. Any non-returnable items are clearly marked in the product description.
Business Information
Store Name: MELVEN
Company Name: ELIOR LLC
Company Address: 30 N Gould St Ste 100, Sheridan, WY 82801, United States
Email: support@melven.co.uk
Phone: +44 7473 952777
Contact Form: melven.co.uk/pages/contact
Customer Service Hours: Monday to Friday, 09:00–18:00 (GMT)
We do our best to reply to your email within 24 hours.